Cardboard Collar....
Eluxca mentioned earlier in this thread that Aerus mentioned a problem with the bag collar. I called Aerus to follow up on the new bags. She told me they had not made the bags thicker and she was not aware of any problems. I realize that everyone that answers the phone, cannot be up on everything. I feel that the newer bags were thicker, but who knows. There was an engineer in the next room and she put me on hold to talk to him. When she came back, she confirmed the engineer admitted to possibly having a problem with the bag collars and were researching what to do. At that time, I mentioned the fact that they took off the rubber seal on the tube that goes into the vacuum bag. She had a Guardian there and looked at it. It did not have one either. I suggested that this could be the problem for the leakage. She took my phone number and was going to talk with the engineer again and let me know when they came up with a solution.
I haven't heard back yet, but it has only been a few days...If I hear anything, I will post the reply from Aerus. That rubber gasket has been on Electrolux's for years and it does cover the complete hole when the lid is shut. Wonder why they took it off?
PR-21
