I'd like to remind everyone about the Factory Warranty on a New Rainbow. It is NOT provided to the ultimate consumer. The warranty is ONLY provided, from the factory, to the RGD (Registered General Distributor) who purchases new Rainbows directly from the factory. That warranty BEGINS the day the machine is SHIPPED from the factory to the public warehouse. RGD's pay certified funds for their Rainbows from the public warehouse. Rexair requires the RGD (or his Area distributors and those agents) to provide their OWN written warranty to the consumer. When I had my own vac shop, we were an authorized service center, which meant I could purchase parts at wholesale direct from the Rexair factory and provide warranty service to consumers, as well as return parts under warranty to the factory. The RGD in St. Louis had to set this up, and all purchases and warranty returns I did, were logged under the RGD's account with Rexair. My store was acting as an Agent under the RGD's account with Rexair. Most RGD's have their own service center located within their sales office. The St. Louis RGD had sold a very significant amount of new Rainbows in my area, but no longer had an officer there to provide his warranty service, which is how my Vac Shop got set up to do that. I built my own Rainbow out of repair assemblies many times - usually costing about $500 in total to 'build' a brand new Rainbow from repair assemblies.
It's a complicated program, and it's unique in the vacuum industry. Kirby has a similar, but better program where Kirby distributors can also set up vac shops to do warranty work as well as buy parts at wholesale directly from the Kirby factory. However, Kirby's warranty is to the ultimate consumer (not just to their Distributor) and begins the day of the sale to the customer.
