Hi all,
Apologies if this is not the right spot but struggling to find the right answer, Kirby support won't respond either so hoping you can help.
I recently bought a Kirby Ultimate Diamond Edition vacuum in reasonable condition however i believe there are two issues with it, it makes a clicking sound when you move it around in neutral. From reading the forms here i believe this is to do with the castle shaped nut not separating completely on the cam assembly when you put the unit in neutral. The seller says this is normal but it doesn't appear to be, i know it should make a light clicking but this is more obtrusive.
Second thing is i think the accessories sold do not match the vacuum, for example the hose attachment has a model number of A210089, it physically doesn't fit, the little nub won't pass the locking mechanism. When researching A210089 online the part says its for G3 and G4 vacuums. Again the seller is saying it does fit and just to force it....
It didn't come with original packaging and it's gone to be quite a hassle to send it back (and i don't think the seller is going to make it easy) but would like confirmation on whether i'm being taken for a ride?
Any assistance is appreciated, I've added some pictures to show what i mean about the hose fitting.
Many thanks
J.


Apologies if this is not the right spot but struggling to find the right answer, Kirby support won't respond either so hoping you can help.
I recently bought a Kirby Ultimate Diamond Edition vacuum in reasonable condition however i believe there are two issues with it, it makes a clicking sound when you move it around in neutral. From reading the forms here i believe this is to do with the castle shaped nut not separating completely on the cam assembly when you put the unit in neutral. The seller says this is normal but it doesn't appear to be, i know it should make a light clicking but this is more obtrusive.
Second thing is i think the accessories sold do not match the vacuum, for example the hose attachment has a model number of A210089, it physically doesn't fit, the little nub won't pass the locking mechanism. When researching A210089 online the part says its for G3 and G4 vacuums. Again the seller is saying it does fit and just to force it....
It didn't come with original packaging and it's gone to be quite a hassle to send it back (and i don't think the seller is going to make it easy) but would like confirmation on whether i'm being taken for a ride?
Any assistance is appreciated, I've added some pictures to show what i mean about the hose fitting.
Many thanks
J.

