Rex, I wasn't going to mention this, but I noticed the same thing, totally not touching the floor. She also had trouble installing the bag, the hard floor pad wasn't even attached to the bottom and fell off, when she was buffing the floor, there was debree flying, obviously she is not a good housekeeper...., and she was turning the belt lifter the wrong way at one point in the video.
I do like the video's and have kept mine from the G-4 on. They used to be much longer than they are now and I do understand that. The regular consumer is not going to watch a 1 1/2 hour video for a vacuum cleaner.
PR-21