They are
Tops in customer service my local branch treats me like gold I have purchased over 100 Aerus vacuums since the 70s for family and friends but they treat all customers as family always .
Aerus them selves are top notch PERIOD any time my family or friends call them they get awesome service and it's an American company too .
I love my TOL D2D American vacuums Areus is my second favorite and my F&F favorite vacuum company .
Dan