No don't get me wrong. It's not the vintage one that they abuse, it just sits there on a shelf and looks like a museum piece. He just brought up the fact that it still works, you could take it off the shelf and it still works like new after all these years. Let me tell you, it is in pristine shape when you consider the age. It was more a
testament to how they last. Truly a museum quality unit, which I think they took on a local trade in. Any collector would be proud to own that thing, but of course it's not for sale.
There are a couple of single speed E Series that are used as the office machines to actually clean the office. These are the ones they don't take care of intentionally. While they do all in house service this is to prove a point if anyone comes into the office to buy one as opposed to having an in house demo done (which you can do if you want, but it isn't as common) or anyone not sure if it is worth fixing their older machine. They can fix the machines as necessary if required but they haven't done anything to them.
There are only one or two D4s used for demo purposes, they're usually totally refurbed and sold. They use three or four of the new ones for actual in house training, and also have an interesting array of other vacs from other brands that were traded in.
Our local Rainbow office should be an example of how they should run this business. All about the customer always, no high pressure, no door to door. Let the machine sell itself on its own merit. If you've got an older model the sales person should examine it in case it needs service, recommend what it might need. Don't just pressure for a trade in. If it needs a belt you get them a belt not a new machine. When the people want a new machine they come back and get one because of the service they've had. Often times the do so just to get the new features when a new model comes out.
My wife & I work there more for fun and she believes in the product because it helps her allergies and asthma. It is fun but if it were like these quota driven high pressure things I read about other offices, I'd never work there. Its a job I can take and go to two nights a week and have fun learning about the machine, demoing features for customers. From my other sales background I understand this. I guess some understand how to help the customer and treat them with respect, others don't. I'm happy our local office upholds a good standard. I could never work there trying to force people to buy what they didn't want.
Its much more fun to see people see what their $50 throwaway doesn't do, tell them the history, show them the old model, show them the advancements and have them buy the machine because they like and want it, as opposed to trying to force them to buy it because of a quota.
