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I genuinely love making people happy with their purchases and with the service after the sale. Part of the grief I got was for not only selling the lower end vacuums but for selling them all for more reasonable prices. I always look at it as better to have a $1,500 sale than no sale at all. Oh well.. maybe when he runs the business the rest of the way into the ground I'll buy the franchise and sell out of the store at reasonable prices and do the service myself - I could do a good business with a bit of advertising and with the help of my satisfied customers word of mouth... And I'd bend over backwards to fix what can be fixed if that is what the customer wants - while always honestly giving them all the options.