Electrolux Buys GE's Major Appliance Division

eurekaprince · Sep 8, 2014

Another venerable American giant gets sucked up by Electrolux:

http://www.ctvnews.ca/mobile/busine...on-of-general-electric-in-3-3b-deal-1.1996227

danemodsandy · Sep 8, 2014

Words Fail Me.

Well, not fail me exactly.

It's just that if I used the words I want to use about this, I'd be kicked out of this site, AW, and possibly the Internet.

In other words, I am Major. Not. Happy. to hear that this did come to pass.

I will never purchase a new General Electric-branded product nor use any of GE's services again.

vinvac · Sep 8, 2014

Well hopefully it will improve the quality of the GE products. Both my sister and a co-worker here at the credit union have had to replace all of their GE appliances within 3-5 years of use.

My co-worker had to replace the washer after just one year, it broke down several times in that year.

filterqueenman · Sep 8, 2014

Glad to see them go...

When we built our home we purchased 100% GE Monogram Appliances. The entire appliance package was Monogram.

Integrated Dishwasher

36" Gas Cooktop

48" Built In Refrigerator

30" Built In Integrated Wine Chiller

Trash Compactor

30" Double Convection Wall Ovens

Built In Microwave

This is my letter to GE fighting over this mess!!

 
 
[COLOR=rgb(34, 34, 34); font-family: Arial; font-size: 13px; font-weight: normal; white-space: pre-wrap; line-height: 1.15]I am writing to express my complete frustration with GE and their complete lack of regard for the consumer when one of their products fails to the point of being unrepairable. In my case it is two GE Monogram products which makes this issue even more sensitive to me. [/COLOR]

 
<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">First, this has nothing to do with you, for you have been very pleasant to work with as the intermediary between us, the consumer, and GE, the corporation. After speaking to _______ who informed me that GE wants to continue to replace parts to try to fix the oven, it is obvious to me that your superiors do not consider any major inconvenience to the consumer when one of their product fails to the point of being unrepairable. In our case, this is the second brand new GE Monogram appliance that has failed in less than 6 months and quite frankly, I am sorry I trusted GE Monogram for my kitchen appliances! 
 
<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">You are fully aware of the fiasco surrounding our GE Monogram dishwasher as I recounted to you in my previous email on that subject while trying to get GE to eventually include the sales tax in the buyback of that product. Thank you, again, for elevating my case to allow the sales tax to be eventually refunded. 
 
<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">Now, unbelievably, I am faced with the failure of yet another GE product only 5 months into its being installed. Out of the 7 GE Monogram appliances I purchased for my kitchen, 2 now have failed since installation in September 2013 and I am holding my breath that the trend will stop with the oven. I am sickened with the thought of what lies ahead in dealing with GE for any further appliance issues with, what I am quickly concluding, was my mistake to choose GE Monogram appliances in the first place. 
 
<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">The facts, as I know them, regarding this double oven are: 
<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">1.<span style="font-size:9px;font-family:'Times New Roman';color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;"> <span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">The oven performed flawlessly up until 4 weeks ago when the issue with the probe first appeared. FYI, the probe always worked regardless of when it was inserted into the oven (with the oven cold or preheated). 
 

<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">2.<span style="font-size:9px;font-family:'Times New Roman';color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;"> <span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">The technician that performed the first service call informed us that the problem was the electronic control panel – it failed the diagnostic test – that the original control panel has been an issue – that a new control panel (now made by different manufacturer) and probes were going to be ordered for a replacement. 
 

<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">3.<span style="font-size:9px;font-family:'Times New Roman';color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;"> <span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">After waiting a week for the new control panel and probes to be ordered and delivered, the technician installed them and the oven continued to fail the diagnostic test with the probes. 
 

<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">4.<span style="font-size:9px;font-family:'Times New Roman';color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;"> <span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">The technician was to talk to “Engineering” to get advice and would be in touch later that day. Never heard a word! Called _____ and she said she would check into it. The following day I get this email.
<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">----Original Message-----
<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">From: <span style="font-size:13px;font-family:Arial;color:#1155cc;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">[email protected]<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;"> [mailto:<span style="font-size:13px;font-family:Arial;color:#1155cc;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">[email protected]<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">]
<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">Sent: Thursday, January 30, 2014 9:24 AM
<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">To: 
<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">Subject: GE Consumer Relations Case# 13120388
 

<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">Re: Case: _______, Model: ZET2RM4SS, Serial No:________
<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">Hi
<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">I was just informed the tech went on vacation but he will be back on Monday and we will get his answer then. I will call you on 2/4/2014 with what I hear. I do hope this email finds you well and that you have a nice weekend.
<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">Sincerely,
________
<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">GE Consumer Relations
 
<span style="font-size:13px;font-family:Arial;color:#000000;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">Nice - now I go another week without a functioning oven!
 

<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">5.<span style="font-size:9px;font-family:'Times New Roman';color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;"> <span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">The technicians informed me that there is nothing else to replace in this oven to correct the probe issue – all the electronics are in the control panel. 
 

<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">6.<span style="font-size:9px;font-family:'Times New Roman';color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;"> <span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">In addition, now after the new control panel was installed, the oven when turned on now randomly turns itself off for no reason at all (without the probe installed), which renders the oven completely useless now because it cannot be trusted to work for an entire baking/roasting event. 
 

<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">7.<span style="font-size:9px;font-family:'Times New Roman';color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;"> <span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">GE now wants to replace the control panel again – the cost of 2 control panels ($1095.75 each retail on the GE website) plus the multiple service calls is nearing the cost of the oven and knowing that the control panels have been an issue all along, it seems senseless to continue down this path. GE certainly thinks the control panels on this particular model oven are a problem because they have eliminated them from their current replacement model (ZET958SMSS) for this model. And as we now query various appliance dealers and service providers, we are finding this to be true as well. 
 

<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">8.<span style="font-size:9px;font-family:'Times New Roman';color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;"> __________ <span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">Customer Service Manager informed us that the probe should be inserted only while the oven is cold. Nowhere in the User’s Manual is this practice mentioned and this is completely contrary to any other oven manufacturer’s recommendations while using their ovens with a probe. What would happen if the probe had to be disconnected momentarily during a cooking cycle to rearrange the oven items and then reconnected – would it not now work and force me to resort to my manual meat thermometer? This doesn't make sense! Additionally, the GE Monogram single oven we had in our previous home (installed brand new in 2006 and 7 years old when we moved) had a probe which we used several (6+) times a month and it performed flawlessly, regardless of when the probe was inserted into the oven (cold or hot). 
 

<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">How about a multi baking event? I bake a cake and then want to start my roast - do I have to wait for the oven to cool to continue my cooking? Nonsense! 
 

<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">Additionally, page 16 of the owners manual states “Never leave the probe inside the oven during broil or self cleaning cycle”. Problem - Page 9 of the owners manual states “Preheating - allow the oven to preheat before placing food in the oven. Preheating is necessary for good results when baking cakes, cookies, pastry and breads”. When oven is preheating the broiling element is activated. Well according to the above the probe should not be used when broiling. Contradiction again!
 

<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">Back to ______ - How in the world this man is a manager is beyond me. In short he is rude, uneducated, shows no empathy to a frustrated consumer and passed along erroneous information. I want to step back to the dishwasher for a moment - At the 5th Service call he stated “Utah is NOT a lemon law states therefore we can continue to repair at our discretion! Not true - Utah is a lemon law state - <span style="font-size:13px;font-family:Arial;color:#1155cc;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space

re-wrap;">http://consumerprotection.utah.gov/statutes.html
 
<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">Now - I took off another day from work (February 7, 2014) for another service appointment. I received a call from the technician who stated - I will have to order parts so I do not need to come out. I said order what parts the new problem is after the new control panel. He then advised that he only spoken to Technical Support NOT an Engineer as I had been told by you _______! No Engineer has been involved at any point. I do not appreciate being placated and misinformed at the cost of my family’s meals! 
 

<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">The Technician stated he would call me late morning to advise what he had learned. Never heard another word! I spend ALL DAY waiting and lost another day of work!!
 

<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">Living without a dishwasher during that saga was “tolerable” – although I went through both Thanksgiving and Hanukkah without a machine… nonetheless; we could wash dishes in the sink to avoid the leaking dishwasher from ruining the brand new hardwood floor. Upon GE’s insistence, that process was drawn out way too long with multiple service calls and parts replacements, eventually to finally end with the buyback. 
 
<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">Living without a functioning oven is a completely different story and one which GE needs to recognize that I will not tolerate them dragging out the process while parts are replaced multiple times as they did with the dishwasher while trying to figure out the problem. Knowing the history of failures relating to this oven model (read the internet reviews on this model – very negative and I wish I had read the reviews prior to my decision to furnish my new kitchen with GE Monogram appliances) and based on the fact that the control panel has been eliminated from the current replacement model to my oven, it defies common sense that GE would even waste the money in making expensive multiple repairs to an oven model which has a history of failures. 
 
<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">I cannot and will not wait while GE drags out this process as they did with the dishwasher. Two technicians have verified that both the original control panel and the new control panel are not working properly and that there is another problem which they are unable to diagnose definitively. My fear is that there is a more serious problem going on in the interior workings of the oven which may eventually lead to a more serious catastrophe – I’ve now lost confidence in this oven and GE. 
 
<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">The bottom line is that I have been without a functioning oven for 4 weeks now in a brand new kitchen and that should not be. The oven is flawed and GE needs to acknowledge that and buy it back so I can find a suitable replacement immediately and regain the use of an oven in my new kitchen. 
 

<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">I have been treated like a Ugly Step Child by GE! Extremely poor communication! Extremely poor understanding that each and every one of these service calls costs me money in lost wages. Extremely deceived not only with this issue but with the dishwasher too! If I could force GE to take this entire Monogram package back I would! 
 

<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">Each of these returns I am on the losing end of the deal! I loose the Stainless Steel protection that was added to prevent scratches and finerprints (<span style="font-size:13px;font-family:Arial;color:#1155cc;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space

re-wrap;">http://www.protect-n-shine.com/<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">) this is several hundred dollars per appliance! I lose installation costs, I incur new installation all this in a BRAND NEW KITCHEN! However I bite the bullet as GE has failed and I need reliable appliances - and to this point you have been unable to repair. 
 
<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">So today is Sunday and nothing. No game plan, no communication and guess what no functioning oven. What am I to do. Easy - I am going to purchase a new oven, have it installed ASAP and GE needs to get this piece of crap out of my house and deliver a check for the purchase price AND SALES TAX TOO! I am not going another week of not being able to prepare healthy meals for my family - Period! 
 

<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">I have done EVERYTHING you have asked and still nothing and again costing me time and tons, and tons of frustration!




<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">cc: Mr. Jeffery R. Immelt, Chairman & CEO
<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;"> Ms. Beth Comstock, V.P., Chief marketing Office 
<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;"> 3135 Easton Tunrpike
<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;"> Fairfield, CT 06828
 

<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">Duerden’s Home Appliances
<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">419 W 500 S
<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">Bountiful, UT 84010
 

<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">Below is some additional history of frustration with GE on the dishwasher to enlighten the additional parties to this email and letter. The dishwasher was installed on 9/12/14. 9 Service calls later GE Agrees to buy back the machine as not able to repair it...then this….
 

<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">Dated - 1/4/2014
<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">Peggy,
<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">Bailey's Moving and Storage just came and picked up the <span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffcc;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">dishwasher<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;"> listed above. The check is in the amount of 1,590.00. What is not included is the sales tax. 
 

<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">1590.00 @ 6.85% tax leaves a shortage of $108.92.
 

<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">I am already coming up on the short end of the stick on this mess! I lost installation and the Protect a Shine on the Stainless Steel Panel. I WILL NOT be shorted the sales tax. 
 

<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">Please respond to this email - not phone as to keep a record of my concern in chronological order. I will not endorse this check as it states full settlement if endorsed; and that is not the case. 
 

<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">Your immediate attention to the matter will be expected. I have been EXTREMELY patient; but do not mistake my patience as satisfaction with GE as that is not the case. With a Monogram Package Appliance package of nearly 25,000.00 I am sorely disappointed with the chain of events and misleading information as the repair protocol progressed. I want to close the books on this matter expeditiously and your assistance in doing so is required. 
 

<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">Regards
 

<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">Dated - 1/6/2014
<span style="font-size:13px;font-family:Arial;color:#500050;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">Hi,
 

<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">I am glad they picked up the old unit for you and you got the check. I am only able to do the purchase price for the <span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffcc;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">dishwasher<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">. I am not able to do the sales tax. I am sorry you did not understand that when I did the buyback. I am glad you did get your check and the <span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffcc;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">dishwasher <span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">was picked up. If you have any other questions simply reply to this email. Since you did get your check and the <span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffcc;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">dishwasher<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;"> was picked up I am closing this case at this time. I do hope this email finds you well and that you have a nice day.
<span style="font-size:13px;font-family:Arial;color:#500050;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">Sincerely,
<span style="font-size:13px;font-family:Arial;color:#500050;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">______ ext 5829
<span style="font-size:13px;font-family:Arial;color:#500050;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">GE Consumer Relations
 

<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">Reply - Dated 1/7/14
<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">Hi _______;
 

<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">You should not close this case at this time! Although you have been extremely helpful throughout this very arduous ordeal, I have huge issues with GE Consumer Relations and the way they handle situations such as mine. Even when their product is obviously defective and unrepairable, GE continued to drag out this process and then finally nickel and dime me (the consumer) to the nth degree. And although you may not have the authority to refund my entire cost of the defective <span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffcc;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">dishwasher<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;"> (cost + sales tax + installation), certainly you can elevate this issue to one of your superiors who can authorize a "complete" refund for this fiasco.
 

<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">Please put yourself in my situation. I did a complete kitchen remodel - stripped down to bare subfloor and wall studs - and built our "dream kitchen." I chose GE Monogram top-of-the-line for the new appliances - <span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffcc;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">dishwasher<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">, trash compactor, gas cooktop, microwave, double ovens, 48" built in refrigerator, and 30" wine reserve - $25K+ out of my budget went to GE appliances.
 

<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">On day #1 after being installed, the <span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffcc;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">dishwasher<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;"> leaked from inside the door panel. You know the saga of the multiple service calls and parts replacements trying to fix the problem. I'm sure the retail cost of the multiple service calls and parts replacements approached the original cost of my defective <span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffcc;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">dishwasher<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;"> - and it still was leaking. Had I not taken a stand after parts began to be replaced which were already replaced on earlier service calls, GE would probably still be trying to replace multiple parts over again. Even the GE service technicians making the service calls could not understand why GE "engineers" were not understanding the problem.
 

<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">GE offered to replace my "lemon" <span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffcc;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">dishwasher<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;"> with another GE model - one that did not have the same features as I desired (because my leaking model was no longer in production - I wonder why?). FINALLY, GE agreed to buy back my defective <span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffcc;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">dishwasher<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">, minus the cost of installation and the Protect-a-Shine finish (which I had professionally applied to the stainless steel <span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffcc;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">dishwasher<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;"> door), which I reluctantly agreed to.
 

<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">However, any reasonable person, when they return a product for refund, expects the refund to include any sales tax paid. And I am appalled that a major corporation like GE feels they can short change their customers when trying to rectify a seemingly cut-and-dry situation such as mine. Have you ever purchased a product, returned it, and only been refunded your cost minus the sales tax? Unheard of!
 

<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">This entire ordeal has left me completely disenchanted with GE, and that is stating it extremely mildly. My situation involved an obviously defective <span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffcc;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">dishwasher<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;"> - whether it be a design deficiency or just a lemon. And yet GE feels compelled to cheat me out of a fair settlement - that being a COMPLETE refund to me for the ENTIRE cost of the <span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffcc;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">dishwasher<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;"> (<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffcc;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">dishwasher<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;"> cost + sales tax + installation cost).
 

<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">I hope that you will forward my case and this email to your superiors - the person(s) that can override the "protocols" that dictated that multiple service calls and parts replacements needed to be done over the course of several months despite the advice of their on-sight technicians, only to offer an inferior GE replacement model, and then finally agree to buy back the defective <span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffcc;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">dishwasher<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;"> with complete disregard for the cost to the consumer. This practice is wrong!
 

<span style="font-size:13px;font-family:Arial;color:#222222;background-color:#ffffff;font-weight:normal;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space

re-wrap;">My expectations for fair settlement of this issue are completely reasonable. Everyone (aside from GE Consumer Relations) who I have related this unfortunate saga to agrees that GE is not being fair in its settlement. Certainly there is someone at GE who can finally settle this unfortunate event, once and for all, more fairly and include the additional cost of installation and sales tax in the "buy back".


**End results - we did get the Sales Tax Refunded** but only have a lot of time and frustration!

filterqueenman · Sep 8, 2014

Pictures of Kitchen

Some GE some now...LOL!!

DesertTortoise · Sep 8, 2014

This isn't the first time GE tried to sell it's appliance division. Electrolux was in negotiations to buy the division six or seven years ago along with Samsung and LG but the Great Recession caused the negotiations to collapse.

Appliances make up about 6% of GE's business. Their financial arm is vastly larger. The claim the top brass is making is that they want to return to their core industrial products, big ticket things like power generating and power distribution equipment, nuclear reactors and heavy industrial equipment. They sold the financial arm last July.

One thing, I see photos showing home appliances being made in a plant in Kentucky, but I swear because I do look at labels, every single GE appliance I have shopped in the last seven or eight years was made in China. That's why I don't buy their products. If I saw US made refrigerators when I was shopping for them I might have bought one, but all of them said "Made in China". Where are these US assembled fridges being sold?

super-sweeper · Sep 8, 2014

Wow, sounds like a headache! I loved GE.....up until they became a company of faulty goods! If it's GE, and I own it, it's over 25 years old!

vac-o-matic · Sep 8, 2014

Wow Doug, and you still have GE in your kitchen? That's really sad that an old name like GE can be so low end in quality. Your letters were excellent! It really makes me appreciate my '90 Kenmore/Whirlpool fridge, and my '85 Hobart built Kitchenaid even more. My '94 Kenmore/Whirlpool washer and dryer set has only seen the repair man once, and that was for a water inlet valve. Even when my kitchen is remodeled, I think I'll keep my appliances after a read like this! Bravo though for toughing it out! My appliance repair guy absolutely will not work on Samsung or LG any more, and he did say that GE was rapidly coming into third place. Customers would get mad at him after a repair and then it was something else that went out, or in some cases, he was accused of replacing the parts with inferior ones, so it's just easier for him to say no. [this post was last edited: 9/8/2014-20:50]

eluxca · Sep 8, 2014

The main US plant

Is in Louisville, KY, in an area called Appliance Park. All major GE appliances were made there at one time, but now most are made in Mexico or China. Some limited production remains in Louisville. Appliance Park rose out of the ground in the late 1940's and hit its stride with the baby boomers in the 50's. I believe employment came close to 10,000, but I'd have to look it up to be sure. Who knows what will happen to the enormous complex now.

My biggest concern over the acquisition is that American consumers have limited choices for appliances, and it is approaching a monopoly in the industry.

kenkart · Sep 9, 2014

The fact remains...

There has not been any high quality appliances made in 30 years or more, ranges that are so flimsy they have to be bolted to the floor just dont qualify!

DesertTortoise · Sep 9, 2014

Eluxa has a valid point that applies to many more industries than appliances. For the benefits of a competitive market to be manifest in an economy, there has to be competition. When Adam Smith and David Ricardo wrote their famous works on economics, both made the assumption that a market would have so many sellers and buyers that no one party to a market could do anything to affect the market price. Rather it was the aggregate interaction of a great number of both buyers and sellers that set prices, and everyone in the market were said to be "price takers". Prices are bid down to the bare minimum possible, outputs are maximized and, very importantly, profits are bid down to what was called the risk adjusted market rate of return". Any profit higher than this was assumed to draw in more competitors who would bid down prices and profits until a point was reacehd where the profit possible from one market was no better or worse than available from any other market.

Real life isn't like that. A good question to ask is what happens when you only have a few sellers in a market? It's a pretty common situation. Coke and Pepsi are more than 90% of the soft drink market. Frito Lay utterly dominates potato chips. FedEx and UPS together are more than 90% of the package transport market and they are buying up freight firms at a brisk clip too, narrowing the competition in that market. In the cleaning products market you have three big firms, Unilever, Proctor and Gamble and Colgate-Palmolive. In car batteries there is Interstate, Exide and Johnson Controls. In all of these markets you see lots of brands on the shelves, but those brands all belong to a handful of big firms. When you only have a few firms dominating a market they start to behave like monopolists, raising prices and restricting output because that is the profit maximizing strategy for them. They aren't in it to maximize the benefit to the economy as a whole, just what is best for them. To get the maximum benefit for the aggregate economy, to get the sort of competition envisioned by Adam Smith and David Ricardo there has to be a minimum of six firms in a market each with roughly equal market share, based on decades of econometric studies of the problem. Without sufficient firms competing in a market the few firms that dominate suck money out of the economy in the form of profits above the risk adjusted market rate of return. It is a wealth transfer from comsumer to producers. Find out what companies dominate markets, then look at their financial statements. Large unspent cash balances and high profits are tell tale signs of monopoly pricing.

Gr8DaneDad · Sep 9, 2014

Bang on target D-T!!

My Brother and I both had new kitchens in 2005... his a newly built home and mine a remodel. We both installed GE Monogram appliances... none of those appliances except the gas cooktops lasted a full year. We both ended up having to sue GE, we both won....eventually. I bought all LG replacements and have had zero issues with any of them and just remodeled the kitchen in my rental with them again. Love em. My brother is on his third set of replacements, first with Whirlpool built KitchenAid, then Bosch and now LG.... The Whirlpool/KitchenAid appliances were out of commission even faster than the GE ones and were all ripped out and returned within 40 days from purchase due to multiple failures, Bosch did better but at a year both dishwasher and oven had had multiple circuit board replacements and the extended warranty company (a GE financial company) bought them back. LG has been installed for just over six years and like me, he's had no issues and my sister-in-law loves the Dishwasher so much somebody is going to have to pry it out of her hands. I will take my LG 7810 that is now 10 years old with me when/if I ever move. Best Dishwasher I've ever owned since my '76 Hobart/KitchenAid.

[this post was last edited: 9/9/2014-21:59]

super-sweeper · Sep 9, 2014

Circuit boards in a dish washer.....I'm glad I stick to electro-mechanical timers!

You know, LG is GE in reverse, but with a messed-up E!

Electrolux Buys GE's Major Appliance Division

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