Dyson DC24 Epic Fail

[hoovermad]

Evening Everyone,

I just thought i'd share a little story with you about my new addition,my second hand Dyson DC24

It arrived this afternoon,much to my excitement,so i unpacked the box,The machine was already assembled,it had been cleaned out and looks almost new,gave it a quick once over then i plugged it in,
All seemed to go well when first switched on,but i noticed that the brush wasn't spinning,i pressed the brush button in and out and still nothing,i unplugged and pressed the reset button,and tried again,switched on the machine and there was a lot of popping/crackling type noise,so quickly dropped the handle and unplugged,went back to the machine and it smelt very strongly of electrical smoke,Luckily the guarentee hadn't been registered so i sorted that,phoned the lovely people at Dyson,described the problem and they are sending me a brand new cleaner head,
So now i need to wait a few days until it arrives and try again,my guess is that i might have been dropped or thrown about during transit,as i've checked the machine over and over and it seems clean as a whistle,it just smells a bit now because of the smoke but that can be sorted

What a wonderful start i've got off too!!!! if it wasn't for my sense of humour i'd have flung it off the end of the pier!!!! lol

Neil

 

[stricklybojack]

Same story here!

I just picked up my first Dyson, a blue DC14 plus ( store return) at an auction. Plugged it in, & it ran but wouldn't shut off. Called the free phone number listed right on the machine itself, badda bing Dyson customer service set up a warranty repair at a local vac shop & they are also are sending me a turbo tool adaptor piece i need, all free of charge...nice!

 

[hoovermad]

i really can't fault the customer service centre,she was very apologetic and told me to ring if i still have any issues once the new cleaner head arrives,i shall have to wait and see

 

[dysondestijl]

Yes dyson customer service is excellent , they are always willing to help!

 

[hoovermad]

i'm a little bit disappointed that it's broken at the moment,but i'm fine about it as these things can't be helped,
but the poor lady i bought it from was mortified when i told her,but i've reassured her that it's been dealt with,she won't take the payment til it's working properly