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I have seen a few around my way-and sold them with a freind who was the local dist for the area I live in.Some of the customers had older TriStars-at the time the company allowed the customer the 50% off discount wether they traded the old one in or not.Most kept their old machines-and they older ones were in nice condition!Typically a customer like this will be writing a check for the amount of the machine as you are unpacking the new one.You just show them the different features on the newer machine and they are good to go.The Kirby folks were doing the same thing-50% off the price of the new vacuum wether the customer turned in his old one or kept it.