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<blockquote data-quote="jo" data-source="post: 424908" data-attributes="member: 4735">Perhaps the clips that hold the hose in are not retracting enough and they could end up getting bent further out if pulled too hard on without being retracted.. it’s more likely it’s this instead of the electric contact clips. Once you get the machine back, you can take the bag doorks decorative outer cover off by unscrewing it from the inside of the bag door and then perhaps you’ll be able to see inside the metal part where it is catching. It will only come off some as it is wired to the check bag light so might have to undo that as well for better access.You might ask your friend if the hose was hard to insert first or did it just go right in...if it was difficult and tight to insert, it may just be stuck from a tight fit and need a decent pull with both buttons thoroughly pressed in.I always prefer to get either used or new GENUINE parts. Also, the sidekicks don’t work properly with some of the generic hose handles. If you can get the hose off, I suggest c9mtacti g the person or company it was purchased from and ask for a refund as it is faulty and this should not happen.If I think of anything else, I’ll post again but that’s all I can think of at the moment.Jon</blockquote>

[QUOTE="jo, post: 424908, member: 4735"] Perhaps the clips that hold the hose in are not retracting enough and they could end up getting bent further out if pulled too hard on without being retracted.. it’s more likely it’s this instead of the electric contact clips. Once you get the machine back, you can take the bag doorks decorative outer cover off by unscrewing it from the inside of the bag door and then perhaps you’ll be able to see inside the metal part where it is catching. It will only come off some as it is wired to the check bag light so might have to undo that as well for better access. You might ask your friend if the hose was hard to insert first or did it just go right in...if it was difficult and tight to insert, it may just be stuck from a tight fit and need a decent pull with both buttons thoroughly pressed in. I always prefer to get either used or new GENUINE parts. Also, the sidekicks don’t work properly with some of the generic hose handles. If you can get the hose off, I suggest c9mtacti g the person or company it was purchased from and ask for a refund as it is faulty and this should not happen. If I think of anything else, I’ll post again but that’s all I can think of at the moment. Jon [/QUOTE]

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