Cord Rewind problem on Lux Guardian Platinum

Anyone else having trouble with a slow / weak cord rewind on a Lux Guardian Platinum? Mine is about 18 months old. When it was brand new the cord retracted pretty forcefully, but lately it has gotten pretty weak and I need to help the cord along. The vacuum is still under warranty, and I may take it to be checked, but I wanted to see if this was a common problem or not.

Nope

I have one of the very first ones mine works perfectly.

Take it in a get it fixed I think it's cord winders in general I would prefer vacuums not have them .

Dan

The winder on my Platinum is working fine also. Do you hold onto the cord when you retract it so that it winds in a controlled fashion and doesn't snap back into the machine?

Gary

Gary

Yes, I hold onto the end of the cord to make sure it doesn't snap around while it's retracting. It used to be pretty strong and has recently gotten a lot weaker. I wasn't sure if using some talc on the cord would fix it so I wouldn't have to take it in for service.

Greg

Greg,

I used my Guardian today and the cord retracts quickly. The Guardian has a 15 year warranty so I would suggest you take it to the dealer to be checked out.

Gary

Dan, Gary:

Thanks for your advice. Looks like it's to my friendly, local Aerus shop it goes. Hopefully it's a quick, easy fix. I love my GP. It's one nice looking, quiet, powerful vacuum. Kudos to Aerus.

Hopefully it is something simple. Keep us updated.

I'll be sure to post an update after it's repaired.

Your welcome Greg

Always remember if it's under warranty don't touch it that can void the warranty .

Dan

Thanks Dan

I resisted the urge to try and figure out how it comes apart. Since it's under warranty, I'll let the shop take care of it.

Greg

Well, I dropped the GP off at the shop yesterday and the sales rep said that is the first one he's seen come back with a cord rewind problem, and that there is something definitely wrong with it and won't know for sure until he gets it on the workbench. It's supposed to be finished Friday.

I picked up my GP from the shop today. Sales rep said that the cord had gotten overlapped in one of the tracks. I guess when the cord was retracting one time something jumped track so to speak. Anyway, whatever he did to repair it seems to have worked and it now retracts pretty well, a lot better than it did.

Great news

Glad it's fixed enjoy your Guardian platnium I know I love mine now my mother wants one for Christmas so I am getting her one

Dan

Thanks Dan

I missed my Guardian Platinum while it was in the shop and glad it's back in action. I was using my Diamond Jubilee while the GP was in the shop, and while the Diamond is still a great vacuum, the Guardian Platinum is just a lot more refined and easier to use.

Your welcome Greg

I hear ya about being easier to use I have been using my metal Ultra lux Electrolux and although it's a good machine nothing compares to a new Aerus Guardian Platinum and its ease of use .

New machines are improvements over the old vacuums you can really tell the difference in way more power and how it maneuvers around the house . I will always take a new machine over and old ones newer is just better period .

Dan

The Diamond Jubilee machines are tops for me. I think if I had a Platinum, I'd still take the DJ out for walks


 


Glad you got your cord winder fixed.

I love my Silverado, but its not easy for me anymore

Had the cord winder replaced at no charge on my GP. Seems to work fine although the cord is now a different color. Who cares as long as it works!

My Electrolux Guardian Platinum is only 2 years old and my cord will not retract anymore. When i took it in for warranty repair i was told this part is not under warranty and it would cost $250 to repair! Any thoughts?

Laura said:

My Electrolux Guardian Platinum is only 2 years old and my cord will not retract anymore. When i took it in for warranty repair i was told this part is not under warranty and it would cost $250 to repair! Any thoughts?

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If the vacuum is only 2 years old, then the cord winder should be repaired under warranty. Call the 1-800 number to talk to a rep at Aerus and see what they have to say if your dealer doesn't want to repair it at no charge. Also, if you have another dealer in the area, you can try calling them as well.

Laura said:

My Electrolux Guardian Platinum is only 2 years old and my cord will not retract anymore. When i took it in for warranty repair i was told this part is not under warranty and it would cost $250 to repair! Any thoughts?

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There is a website for a French Lux International distributor called France-Purification. Along the top of the home page is a menu bar. Look for Aspirateurs. open the drop down menu and click on the link for the AC-11 Intelligence Classic. That is the 240 volt version of the G-P. At the bottom of the page you will find excruciatingly detailed videos showing how to disassemble the Intelligence / G-P. The cord winder is really easy to access. Take it out and what I do to free up balky cord winders is to spray just a teeny little bit of Triflow Teflon lube into the pivot point. Operate the cord in and out a few times, spritz a teeny bit more in and operate the cord in and out. That almost always frees up even the slowest cord winder. Also look to make sure the whole mechanism from the retract button on the canister body to the little lever on the cord reel is aligned and not binding on something.

Here is a photo of one of my G-Ps converted to look like an early AC-11 Intelligence Classic ( also sold as the Lux D-920 in some markets ). I bought the blue skins from France-Purification. The swivel neck in the Sebo ET-1 is from the Australian version, the Sauber Excellence ( that gaudy gold anodized thing ). That came from an Australian eBay seller. The hose is from an AP-11 Intelligence Premium. I had to remove the Bluetooth stuff from the hose handle and replace it all with a simple rocker switch for the power nozzle sourced from another Lux hose. The Intelligence / G-P is pretty looking and nice to use but just too fragile. No where near as well made as it's Swedish made predecessors.

Scroll down to the bottom of this page for service videos. This site also has service videos for the Intelligence predecessors, the D-820 and D-795. Yes the guy speaks French but the videos are so clear there is no problem following them. This dude has saved me much grief with my several Swedish Luxes and my G-Ps.

https://www.france-purification.com...0118-aspirateur-lux-intelligence-classic.html

I have a similar issue with my Silverado Deluxe. The plug had been cut off of the machine before I got it, so I have no idea how much of the original cord was lost in the process. What's there retracts on its own, all except the last two or three feet. I brought that machine back from the dead a few years ago, and that's the main problem that remains. Given what it was like when I got it, I figure that's good enough.

Laura, I would contact your dealer, show them the warranty info in your users manual, and threaten to report them to Aerus for being in violation of their dealer agreement. They are supposed to be honoring the warranty in full on ALL Aerus Electrolux vacuums for the original owner! Your Aerus dealer was trying to scam you for sure.

i had a similar issue with my lux 8000 vacuum , unwind all the cord put it straight on the floor and press the button retract all the way fine not need help it along all is well previous owner must of wind it weird for me it works fine .

thevacomaticiec said:

i had a similar issue with my lux 8000 vacuum , unwind all the cord put it straight on the floor and press the button retract all the way fine not need help it along all is well previous owner must of wind it weird for me it works fine .

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Renn / Epic 8000s have a lazy cord winder. Sometimes mine stops half way and needs a little coaxing.

Yas some time she needs helps but usually goes all the way in